FAQs
Welcome to Sable Allure Jewelry! We understand that you may have questions about our products, services, and policies. To assist you, we've compiled a list of frequently asked questions below. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team for further assistance.
What types of jewelry do you offer?
We offer a wide range of jewelry, including rings, necklaces, bracelets, and earrings. Our collection includes various metals, and designs to suit different tastes.
How can I contact your customer support?
You can reach our customer support team through our Contact Us page, where you can fill out a contact form or email support@sableallure.com.
How do I determine my ring size?
It's important to find the perfect fit for your ring. To determine your ring size, we recommend using a ring sizer tool or visiting a local jeweler who can measure your finger.
Do you offer any discounts or promotions?
We periodically offer discounts and promotions. Stay updated by subscribing to our newsletter and following us on social media for exclusive offers.
Can I customize the design of a ring?
Unfortunately, we do not offer customization services at the moment. However, we have a wide range of stunning designs to choose from. We're confident you'll find a ring that suits your style and preferences.
How long does it take to process and ship an order?
Most orders are processed within 1-2 business days. Shipping times vary depending on your location and the shipping method chosen during checkout.
What materials are used in your sterling silver rings?
All our sterling silver rings are made with high-quality 925 sterling silver. This ensures durability and a beautiful shine that will last for years to come.
How should I care for my sterling silver ring?
To keep your sterling silver ring looking its best, we recommend avoiding exposure to harsh chemicals, such as perfumes and cleaning agents. When not wearing your ring, store it in a jewelry box or pouch to prevent scratching. Regularly clean your ring with a soft cloth to remove any dirt or oils.
Is my payment information secure?
Yes, we take your security seriously. We use encryption technology to protect your payment information, and we do not store your credit card details.
What is your shipping policy?
We provide free standard shipping on orders over $100 within the continental United States. For international shipping and expedited options, please refer to our Shipping Policy.
Do you ship internationally?
Yes, we ship worldwide.
How long before I can receive my order?
You can expect to receive your order within 10 - 15 business days.
Can I track my order?
Yes, we provide order tracking information once your order is shipped.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy, you can return it within 30 days of receiving it. If 30 days have gone by since the date your order was delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please refer to our return policy for more details on how to initiate a return.
I put the wrong address on my order, please help!
Please be careful when entering your shipping address, Sable Allure will not be responsible for orders sent to the incorrect delivery address provided by the customer.
I received incorrect item/s. What should I do?
Contact support@sableallure.com within 48 hours of receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received
My items arrived damaged, what should I do?
Contact us immediately, within 48 hours of receiving the order, at support@sableallure.com Please provide us with your order number and some photos of the damaged product/s.